:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;color:#17323b;font-synthesis:none;--navy:#123c4a;--navy-deep:#0b2d38;--teal:#167c80;--mint:#dff3ee;--paper:#fff;--line:#d5e1e2;--muted:#657980;--danger:#b42318;--warning:#b54708;--shadow:0 18px 45px #14384214;background:#eef3f3;font-family:Inter,Noto Sans TC,PingFang TC,Microsoft JhengHei,sans-serif}*{box-sizing:border-box}body{min-width:320px;min-height:100vh;margin:0}button,input,select,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}#app{grid-template-columns:250px minmax(0,1fr);min-height:100vh;display:grid}body.public-view #app{grid-template-columns:1fr}body.public-view .sidebar,body.public-view #nav-toggle,body.public-view #health-chip,body.public-view .phone-entry{display:none}body.public-view .topbar{text-align:center;justify-content:center}body.public-view .content{width:min(760px,100%);margin:0 auto}.sidebar{background:var(--navy-deep);color:#eaf5f3;z-index:20;flex-direction:column;height:100vh;padding:28px 20px;display:flex;position:sticky;top:0}.brand{color:#fff;align-items:center;gap:12px;font-size:20px;font-weight:800;text-decoration:none;display:flex}.brand-mark{color:#17323b;letter-spacing:.06em;background:#e7b96b;border-radius:13px;place-items:center;width:42px;height:42px;font-size:14px;display:grid}nav{gap:8px;margin-top:42px;display:grid}nav a{color:#bcd0d1;border-radius:10px;padding:12px 14px;font-weight:650;text-decoration:none}nav a:hover,nav a.active{color:#fff;background:#ffffff1a}.sidebar-footer{color:#bcd0d1;border-top:1px solid #ffffff24;margin-top:auto;padding:14px;font-size:13px;line-height:1.6}main{min-width:0}.topbar{border-bottom:1px solid var(--line);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#eef3f3eb;align-items:center;gap:18px;min-height:116px;padding:25px 38px 20px;display:flex}.topbar h1{letter-spacing:-.03em;margin:3px 0 0;font-size:clamp(24px,3vw,34px)}.eyebrow{color:var(--teal);letter-spacing:.12em;text-transform:uppercase;margin:0;font-size:12px;font-weight:800}.status-chip{background:var(--mint);color:#176b5f;border-radius:999px;margin-left:auto;padding:7px 11px;font-size:13px;font-weight:750}.status-chip.degraded{color:var(--danger);background:#fee4e2}.icon-button{background:0 0;border:0;font-size:24px;display:none}.content{padding:30px 38px 60px}.grid{grid-template-columns:repeat(12,1fr);gap:18px;display:grid}.card{border:1px solid var(--line);background:var(--paper);box-shadow:var(--shadow);border-radius:18px;grid-column:span 4;padding:24px}.card.wide{grid-column:span 12}.card h2,.card h3{margin:0 0 12px}.metric{letter-spacing:-.04em;margin:10px 0 0;font-size:38px;font-weight:850}.muted{color:var(--muted)}.table-wrap{border:1px solid var(--line);background:#fff;border-radius:15px;overflow-x:auto}table{border-collapse:collapse;width:100%}th,td{text-align:left;vertical-align:top;border-bottom:1px solid #e7eeee;padding:13px 15px}th{color:var(--muted);text-transform:uppercase;letter-spacing:.05em;background:#f7fafa;font-size:12px}tr:last-child td{border-bottom:0}.toolbar{flex-wrap:wrap;gap:10px;margin-bottom:18px;display:flex}.button{background:var(--teal);color:#fff;cursor:pointer;border:0;border-radius:10px;padding:10px 15px;font-weight:750}.button.secondary{color:var(--navy);background:#e4ecec}.button.danger{background:var(--danger)}.button.warning{background:#d95d18}.panel{border:1px solid var(--line);background:#fff;border-radius:16px;padding:22px}.form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}label{color:var(--muted);gap:7px;font-size:13px;font-weight:700;display:grid}input,select,textarea{width:100%;color:var(--navy-deep);background:#fff;border:1px solid #b9cbcd;border-radius:9px;padding:10px 11px}.error{color:var(--danger)}.notice{color:var(--warning);background:#fff4e5;border-radius:10px;padding:12px 14px}.inbox-layout{grid-template-columns:minmax(0,1.7fr) minmax(280px,.8fr);gap:18px;display:grid}.ticket-list{gap:10px;display:grid}.ticket-row{color:inherit;border:1px solid var(--line);background:#fff;border-radius:14px;grid-template-columns:112px minmax(0,1fr) auto;gap:12px;padding:16px;text-decoration:none;display:grid}.ticket-row:hover{box-shadow:var(--shadow);border-color:#86afb0}.ticket-no{color:var(--teal);font-weight:850}.ticket-title{font-weight:780}.badges{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.badge{color:#52676d;background:#eaf0f0;border-radius:999px;padding:4px 7px;font-size:11px;font-weight:750}.badge.ae,.badge.overdue{color:var(--danger);background:#fee4e2}.badge.pqc{color:#9a4d00;background:#fff0d5}.alert-card{border-left:4px solid var(--danger);background:#fff7f6;border-radius:12px;padding:16px}.alert-card+.alert-card{margin-top:10px}.ticket-grid{grid-template-columns:minmax(0,1.6fr) minmax(270px,.7fr);gap:18px;display:grid}.timeline{gap:12px;display:grid}.message{border:1px solid var(--line);background:#fff;border-radius:16px;max-width:84%;padding:14px 16px}.message.out{background:#e5f4f1;border-color:#badbd4;margin-left:auto}.message.internal_note{background:#fff8e8;border-style:dashed;max-width:100%}.message.handover{background:#f7f2ff;border-left:4px solid #7c3aed}.message-meta{color:var(--muted);justify-content:space-between;gap:10px;margin-bottom:7px;font-size:11px;display:flex}.composer{border:1px solid var(--line);box-shadow:var(--shadow);background:#fffffff5;border-radius:16px;margin-top:18px;padding:16px;position:sticky;bottom:12px}.composer textarea{min-height:100px}.side-list{gap:10px;display:grid}.kv{border-bottom:1px solid #edf1f1;grid-template-columns:100px 1fr;gap:8px;padding:8px 0;display:grid}.phone-entry{z-index:30;color:#fff;cursor:pointer;background:#d95d18;border:0;border-radius:999px;padding:14px 18px;font-weight:850;position:fixed;bottom:24px;right:24px;box-shadow:0 16px 35px #7e330a4d}dialog{border:0;border-radius:20px;width:min(680px,100vw - 30px);padding:0;box-shadow:0 30px 90px #08242c59}dialog::backdrop{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#061d249e}.modal-card{gap:18px;padding:24px;display:grid}.modal-header{justify-content:space-between;align-items:center;display:flex}.modal-header h2{margin:4px 0 0}.modal-actions{justify-content:flex-end;gap:10px;display:flex}.icon-button.visible{cursor:pointer;background:0 0;border:0;font-size:28px;display:inline-grid}.check-row{color:var(--navy);grid-template-columns:none;align-items:center;gap:9px;display:flex}.check-row input{width:auto}.public-card{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:22px;padding:clamp(20px,5vw,42px)}.public-card h2{margin-top:0}.tracking-event{border-bottom:1px solid var(--line);padding:14px 0}.tracking-event:last-child{border-bottom:0}@media (width<=900px){#app{grid-template-columns:1fr}.sidebar{width:250px;transition:transform .2s;position:fixed;inset:0 auto 0 0;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.icon-button{place-items:center;display:inline-grid}.topbar{min-height:92px;padding:18px 20px}.content{padding:22px 18px 50px}.card{grid-column:span 6}.inbox-layout,.ticket-grid{grid-template-columns:1fr}}@media (width<=560px){.card,.card.wide{grid-column:span 12;padding:18px}.form-grid{grid-template-columns:1fr}.topbar .eyebrow{display:none}.status-chip{font-size:11px}th,td{padding:11px 12px}.ticket-row{grid-template-columns:1fr}.message{max-width:95%}.phone-entry{padding:12px 15px;bottom:14px;right:14px}.modal-card{padding:18px}.modal-actions .button{flex:1}}